Labcold Enhances Microsoft Dynamics 365 with Webcurl's Expertise
Challenge: After deploying Microsoft Dynamics 365 with a major enterprise supplier, Labcold experienced limited support in the post-implementation phase.
A Solution-Oriented Partnership: Webcurl worked with Labcold to first audit the solution and gain an understanding of its configuration. Working together a priority wish list was created, including email security, data capacity and solution optimisation.
"The changes implemented so far by Webcurl have helped enormously. The overall back-office user journey has been improved. We are not seeing as many queries and questions come through our internal support."
Michelle Rogers
co-owner of Labcold
Through Webcurl's Data Archiving efforts Labcold will save
in storage costs EVERY YEAR
Based on cost per gb saved per monthLabcold can now run at increased speeds through the archiving of over
Email Security
Problem: Internal and private emails were logged in D365, raising concerns over significant security risks due to their visibility to all system users.
- Any internal emails would no longer be logged inside Dynamics 365.
- If the sender is not currently a contact in D365 the email would not be logged or a contact could be created and the email logged retrospectively.
- Internal or spam emails were stripped from within D365.
Result: Email security has been strengthened and less data is stored inside the solution reducing storage costs.
"Webcurl's development efforts on our CRM case management have given us more visibility to ongoing issues that we didn't have before, and we have been able to implement a clear escalation process for customer complaints. "
Michelle Rogers
Business owner, Sales & Marketing Director
Case Management Improvements
Challenge: Labcold's case management system couldn't group cases by serial number, making it difficult to track customer history, and hindering customer service.
Solution: Webcurl reconfigured D365 to allow the grouping of cases by serial number.
Impact: Labcold's customer service team can now see a broader history of the customer and the asset.
Data saving
Challenge: Large amounts of data were stored inside D365, resulting in over-capacity and large storage costs.
Solution: Webcurl identified that large amounts of email data, documents and image files were stored inside D365.
A data extraction tool was used to strip out unnecessary or duplicate data. Azure storage was used to archive old but important data and an automated retention process was created.
Results: Labcold has significantly reduced its annual storage costs by £12,000, and the system's functionality has improved due to the reduced load.
What's next?
Labcold's digital transformation journey continues with exciting developments on the horizon:
Enhanced Integrations: Webcurl is currently integrating Labcold's Field Service solution with Dynamics 365 and SYSPRO ERP. This seamless in-line process will unlock several benefits, including automation, reduced data re-entry, and optimised storage through the elimination of duplicate data.
Cloud Migration: Labcold is transitioning from the Citrix hosting platform to Azure. This cloud-based solution offers scalability, flexibility, and improved accessibility.
Empowering Expertise: Webcurl are delivering system admin training on an ongoing basis to Labcold's senior management and product owners.
Microsoft Dynamics 365 License Management: Since taking over the management of Labcold's Cloud Solution Provider (CSP) licenses, Webcurl has implemented a proactive management strategy for Dynamics 365 licenses. This has resulted in significant cost savings, with Labcold enjoying an annual reduction of £7,500.
"Working with Webcurl has been brilliant, being able to have someone to go to and who wants to work with us to find a solution has been great. We are looking forward to tying up the loose ends on our ongoing projects and to start the next!"
Michelle Rogers
Business owner, Sales & Marketing Director
How Webcurl can help
Webcurl provides powerful, user-friendly digital solutions that enable businesses to streamline their operations, enhance customer engagement and drive revenue growth. Our comprehensive suite of Microsoft and open-source tools
and services is designed to meet the unique needs of each customer, from SME to corporate.
As your trusted partner in business growth Webcurl creates solutions tailored to your business's unique needs and requirements.
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